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  • Customers like
    • Service2
  • Customers don't like
    • Supposedly lifetime guarantee3
    • Store closing2
    • Lack of knowledge customer service1

  • Jun 25
  • Health and Beauty
  • Oklahoma City, Oklahoma
  • Shoe Inserts
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

My granddaughter is a twin and was born with clubbed feet, due to crowding. She over- pronates when she walks. Inserts were purchased, and came with a guarantee that larger ones would be provided as her feet grew larger. Since then, the store has closed, and we cannot get larger ones. These inserts were purchased at the store located in Tulsa, Oklahoma. I would advise anyone who has need of... Read more

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  • Jun 15
  • Health and Beauty
  • Skiatook, Oklahoma
  • Shoe Inserts
  • 45
  • REVIEW RATING 4/5

Purchased inserts, lifetime guarantee at the Tulsa, OK store on 61st and Mingo. Went by Tulsa store today and found out they are closed with no working numbers posted in the window. What do we do from here? Is there another location we can go to for the upgrade or our monies back? This is very poor customer service. Was the lifetime guarantee just a set up to take our money or do we still have... Read more

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  • Jun 15
  • Health and Beauty
  • Spring, Texas
  • Positive Experience
  • 43
  • REVIEW RATING 4/5

It is really sad to see all these complaints and what has happened to Ideal Feet. ANY guarantee is only good till the business dies. Here's the deal in my opinion. All the store could ever be is a cheaper ( and I do mean less expensive) alternative to custom orthotics for people who suffer from simple plantar faciaitis. All these other feet and ankle problems that people speak of should have... Read more

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I bought a set of orthotics a couple of years ago and went to the store today to get a replacement pair because they supposedly had a lifetime warranty. To my dismay they are gone. They promissed a follow up call when I got the original pair, no call. My inserts were good and have helped. But now I'm up the creek without an insert. Add comment

  • May 09
  • Footwear and Clothing
  • Austin, Texas
  • Shoe Inserts
  • 146
  • REVIEW RATING 4/5

What a bunch of crooks, I spent well over $800.00 on pads and socks and shoes all promised to help my feet, knees, hips and back. When I starting having more pain then when I went in the store I went back. They would not refund any of the money, but they changed out all the pads and I still had horrible pain. I have gone back 7 times, to a different person each time and never got any foot relief,... Read more

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  • May 07
  • Health and Beauty
  • Little Rock, Arkansas
  • Shoe Inserts
  • 1
  • 1
  • 99
  • REVIEW RATING 4/5

The store closed and the company will not honor 1 stores lifetime warranty. I'm out $500.00. They had good service and a good product but I now need replacements due to wear and use. With out replacements I will be back to using my cane in 6 months. I really did not like that the Main Corp. which I contacted in Texas would not honor another stores product. I would have driven to Texas from... Read more

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  • Apr 13
  • Footwear and Clothing
  • Louisville, Kentucky
  • Shoe Inserts
  • 199
  • REVIEW RATING 5/5

I bought a set of shoe inserts and paid over $500.00. I went today to get a replacement and found out that the store closed down completely and according to another orthotic store they explained to me that the corporation completely dissolved! So I am very upset like so many that I would be misled that I would have lifetime ... Read more

Was this review helpful? 1 0

We bought the lifetime for 2 people went there they are closed everything moved out. Very dissappointing. we should hear from this company! My husband sent an email a month ago and we have not heard anything Add comment

  • Mar 26
  • Health and Beauty
  • Louisville, Kentucky
  • Arch Supports
  • 182
  • REVIEW RATING 4/5

We knew that the product was way over-priced, but because they said we would replace them if the arches ever wore down, we paid it anyway. We even sketched the outline of the insert in order to prove, (if needed), that they had not kept the correct measurements. After 16 months, we decided to have them replaced under their free replacement offer. However - can you believe it!! - the store had up... Read more

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Signed up for a lifetime warranty and now the company is out of business!! I would life my 400.00 refunded!! Add comment

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