Ideal Feet
Reviews and Complaints
Dallas, Texas
Ideal Feet of Austin scam
On March 10, 2012 I went to Ideal Feet of Austin and purchased their product. The salesman JW gave me two receipts to sign.
The first receipt was the Visa, and the second as he explained was a restocking form for corporate to replace the product I purchased. On April 21, 2012, I returned to Ideal Feet of Austin because I was dissatisfied with their product. I explained to them after three weeks of using the product, I had bad pains in my lower back, waist and leg cramps. I also stated that it was hard to walk and sleep for a week.
They wanted me to try another product, but I told them no, that I didn't trust their product, because the pains were so bad and would like my money back. Jason said lets refit you and I said no, I want my money back or I will report you to BBB. Jason asked if I would put that in writing and I said yes. Jason went to the back making it look like I was getting a refund.
While I was waiting, I over heard Brian, the store manager tell another customer the same story about signing a restocking form for the product they had just purchased. After all the customers in the store had left, Brian came out from the back, and told me to call this number 405-285-**** and to leave the store. I Went home and called the number he gave me. You get a voice mail stating that you will receive a call in 24 hrs.
I left the required information the message requested. I received no call back and instead, I received a letter in the mail on April 25, 2012. The letter stated that I was informed of the Customer Satisfaction Policy, and not only was I made aware of the policy, I signed an agreement to that policy. The letter also stated that I refused to allow Ideal Feet to continue to work with me in regards to my issues and concerns.
I went back over all my paperwork and discovered that the restocking form I signed was in fact a Customer Satisfaction Policy. At the time of purchase, Jason, or Brian never made me aware of their policy, instead Jason told me I was signing a restocking form. Jason LIED and deceived me to get me to sign their Customer Satisfaction Policy. During our dispute with the BBB, Mr.
Griffin, the VP/OPS stated in a letter that I refused to allow them to make the product work. My issue was the way Ideal Feet violating the Deceptive Trade Act of 2005 in deceiving and lying to me about falsifying the restocking form, when in fact the form was their no refund policy.
Rosemount, Minnesota
Ideal Feet
I paid over $300 for inserts. I was assured that these products would cure my heel pain.
I wore the product as instructed for 8 days and became crippled. I viisted a podiatrist and got an x-ray and found that I had a metatarsal fracture caused by Ideal Feet products. The company would not refund my $ for the inserts. Stay away from this place!
I continued to receive letters from the company attorney giving pat and asinine answers to my complaint. I refused to return to that place for an "adjustment." What kind of an *** would return to a place that caused an infirmity?
Replying to
And if you try to get them to honor that refund policy, they tell you to call the customer service hotline number. You have to talk to "Andy".
Good luck with that.
Hmmmm.....Are you THAT "Andy"?
And why do you keep showing up as ideal feet's defender on pissed consumer?
I bet you work for them. I bet you ARE that "Andy"!
Tucson, Arizona
Ideal Feet-not ideal at all: causes more pain
I went in there several months ago and went through the "process" or just a quick footprint as they tell you. I knew I needed something for my knee and hip pain.
In the store they felt great and I followed everything they told me to do. Now all I am experiencing is pain in my ankle and foot and I have tried several times going in and getting an adjustment and the pain is only getting worse. Now the employees don't even know what to do about it. Since I have been wearing them things have slowly gotten worse and all I keep getting is that it is a process and my body needs to make adjustments.
The process has been at least 5 months now and trying to reach someone in their corporate office is a joke. I do not want a refund, I want answers.
There is nothing quick about the footprint and they will not stop trying to "sell you" even after you tell them no....even when you go back in pain because of their product.
they definitely SHOULD have a time limit on their adjustments as not everyone will take to their orthotics no matter the number of adjustments. unfortunately they are trying to mask an underlying problem which is weakness in your body, and they are making a fortune.
problem is that until you actually strengthen the weakness the problem will always be there; hence, this company will always take your money trying to "fix", er mask, your problem. try doing toe raises. stand on one leg for a minute, switch and do the other leg. walk barefoot.
walk lightly, don't slouch. strengthen your feet, your back, your legs, your core.
Chantilly, Virginia
Biggest rip off. Wasted over 300 dollars.
inserts made my feet hurt alot more. Then they said no refunds.
*** I wasted over 300 dollars. I'm a horse groom & I don't have money to waste. Buy dr. Scholls inserts they work and only 50 bucks.
This happen to me last fall. I live in lexington ky. The store is on richmond road. I have plantar facistis.
I would not recommend this company at no time.
The guy was super nice when I was buying their product but was very rude and had an attitude when I tryed to return their product. Again please don't waste your money and time.
I too was taken advantage of by this company. Don't believe the smoke and mirrors.
They give the impression that they are doctors and evaluate your feet. They claim to "cure anything feet related at over 98%". My pain level affected my decision making skills so I handed over my credit card. Try to get a refund and you will see how unprofessional these crooks really are .
Give me my 400.00 back because my feet are worse than they ever. Stop taking advantage of people.
Washington, District Of Columbia
Ideal Feet - Great Solution
I had seen a podiatrist who fitted me with custom made orthodics. Huge waste of money.
Didn't really make a difference. Then i heard the ad for Ideal Feet and gave them a try. That was 5 years ago and I've never regretted it. They are expensive and a little uncomfortable at first, but my feet don't hurt when I wake up in the morning and with them in, I can be on my feet all day if I need to.
I just wanted to provide some balance to the other reviews. If you haven't been helped by less expensive options, give them a try.
I think you'll be pleased. (But, they are not cheap!)
I got two inserts plus a pair of Brooks Running shoes for about $500. That's a lot of money, but I haven't regreeted it.
One insert is for dress shoes, loafers etc. The other is for athletic shoes.
Edmond, Oklahoma
Bought new tennis shoes, would not let me reurn.
Went in the IDEAL FOOT STORE to try on inlays for shoes. I went through the demo and they did not tell me the price of over $500.00 until the end.
The new shoes they bring out are not included in that price, they are around 140.00. They did not have my size shoe and talked me into size bigger.I bought the shoes but not the inlays.was told I could return the shoes if they did not work out. They were too big .They will not refund my money now.
No returns on anything you buy there. Very hateful and a rip off----NEVER BUY THERE
I have never been so angry (feet related). $450 wasted.
I was looking for relief. Do not waste your time or $$$$. I am and - i'm sure others are as well - angry at ideal feet. Give me my money back.
Stand by your product & your people.
I ran into the guy that sold me my inserts & he politelty told me that he is no longer with the company (layed off). See you in court.
Saint Louis, Missouri
Ideal feet watch out
I would want others to watch out for me. This company has annihilated full time employees in at least three different locations/ states.
I'm not sure of the circumstances in the other states BUT within my own state we were compling within the company's guidelines. And yet we were let go - i am not speaking on behalf of anyone i have worked with in the store level.
I was offered the promotion of management with praise of my sales & then the week following a fellow from a texas store who used the fact that he spoke broken english only when important questions arised was to his advantage. Everything is on tape
Austin, Texas
Beware of Ideal Feet
About a week after this post I contacted the Better Business Bureau and filed a complaint. Within 24 hours I received an offer for full refund from Ideal Feet.
I accepted and they sent me a check a couple of weeks later. It took some persistence, but they finally did the right thing.
I heard their radio commercial and decided to stop in to the Austin store. Specifically told the guy that I used orthotics for running but they wore out every couple of years and wanted to learn more about their product.
He took me through the whole dog and pony show and I fell for it. I asked several times if these would work for high mileage runners and was told "yes" they would. Paid over $400 for the product. I followed the directions exactly over the first 14 days.
After almost 3 weeks the product still did not work as advertised. It was so hard and uncomfortable to run on. I went back to the store and asked for a refund but was stonewalled with the "no return" policy. They offered other versions of the same product, but after 3 weeks it was obvious that the product was not going to work for me as they advertised.
They gave me the name of their customer service manager and said "good luck". He offered a store credit, but that was worthless unless I wanted to buy a bunch of socks or off-brand shoes. I explained that the product simply did not work as they advertised. No hard feelings, I just want my money back because it did not work for me.
They had their line well-rehearsed which tells me I was not the first unsatisfied customer. Only after the whole experience did I look up reviews on the web and I see lots of other unhappy customers of Ideal Feet. Man, I wish I had checked before these guys screwed me out of $430. Buyer beware!!
Their products are extremely expensive and they have no mercy once you walk out the door. Do not buy if you have any doubts!
Ideal Feet Does have a Money Back Guarantee Call any store and they will tel you.
Tyler, Texas
Ideal Feet
After 10 days of suffering in Ideal Feet orthotics, I visited a podiatrist. He fitted me in a $30 pair of orthotics that gave me relief from my plantar fasciitis.
I feel that I wasted over $400 on useless pieces of plastic. Even after 2 fittings my feet were in severe pain.
Please save yourself much wasted time, money and pain. Do not buy this product.
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I too was not happy with ideal feet inserts. I wore them for three weeks with double the pain prior to the inserts.
When confronting the sales person I was told that it could take up to six months or more and that the extra pain was part of the process. The greatest pain is finding out that there are no refunds.
Denton, Texas
IDEAL FEET INSERTS- worthless product, can't return, walk-fit is much better product
Do not use "Ideal Feet". They do not have a refund policy. You pay about $400 for $5 worth of plastic. I had tried every shoe insert I could find at shoe stores, walmart, academy, thermoformable inserts from my podiatrist, you name it. Endured heel pain and planter fascitis for about 5 years. Tried Ideal_Feet inserts after hearing about them on a radio advertisement. I was desperate for relief. Paid around $400 for the set of stuff they give you. Tried the ideal feet for about 2 months, at first I thought they might be helping, but eventually the pain was worse when using the ideal-feet product.
I gave up on finding anything that helped much. About 2 years later (3 months ago) a co-worker recommended walk-fit. His wife had purchased them for him from bed, bath & beyond or some store chain like that. I bought mine on ebay for $18 including shipping. Felt huge relief within days and now I hardly ever think about the pain in my heel, because it is almost non-existent. I promise you, I have nothing to gain by saying this. I wish someone had told me about walk-fit sooner.
The walk-fit insert comes with 3 different levels of interchangeable arch supports. (Ideal-feet only has one). I would recommend starting out with the smaller one for a couple weeks and then move up a size. I now use the largest arch support, but it takes awhile to condition your feet to be ready to move up to it. Start out wearing the inserts for about an hour the first day, 2 hours the next and gradually work into all day. Your arches will be sore until your feet get conditioned to them.
The insert takes much of the weight off your heel and transfers it to your arch. It also stretches out the arch, which is the most important part of the remedy. I saw some reviews about walk-fit.com regarding their shipping service that wasn't too good. So I would not purchase directly from walk-fit.com but rather through a seller on ebay. There are several. I chose one with good ratings by ebay. Good luck.... it's worth $18 to give $5 worth of plastic a try... not $400.
I've had plantar fasciitis for a little over a year now and have tried every solution except surgery. Ideal Feet has a lot of radio commercials in my area, so, after a few weeks of thought and serious contemplation, I tried the place out. The lady that helped me was real generous in her explanations to my questions and told me there is a 98% success rate out-the-door. This was appealing. She got me set up with a pair of shoes (didn't have to buy them, but I needed a new pair anyway), soft inserts, and hard "trainer" inserts. We walk up to counter to check out, she rings everything up, and the total was over $600. Yes, $600 dollars. Let me write that again.. $600! This knocked me back a little bit. I'm not proud of this, but, if you have ever had problems with your feet, you know you'll go to just about any length to make them better. That's the idea I had in mind about this situation; that they would get better. About three weeks go by and after following the rules that are given, my feet still hurt. This was obviously very discouraging and disappointing. I continued the process for quite sometime and.....still no relief. As you can assume, I stopped wearing the inserts and went on (and am currently seeking) to find a better solution. I haven't even told you the best part of the story..
Remember how it cost over $600?
There are no refunds if the product doesn't work.
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After only a few days with the inserts I developed knee and hip pain to go along with my foot pain. I told my "foot coach" and she said it was a process and that sometimes happens.
I continued their plan even though things were getting worse instead of better. When I complained they told me to come in for another pair. Even the trainers hurt my feet. Why would I want another pair?
I wear a lot of boots and get better relief buying replacement Ariat inserts than theses $400 rip offs.
I can't believe I got scammed. When your feet hurt you will do anything to relief the pain but, Stay away!
Have you ever heard of the Deceptive Trade Act of 2005. This was created to protect the consumer from deceptition by a business in Texas.
You are 100% correct about not reading a document you are signing, but what ever happen to honesty and ethics? When someone you trust ask you to sign a restocking form, why wouldn't you believe that salesman!
Until everyone comes together and exposes Ideal Feet inc. scam they will continue with their deception.
I would have more sympathy for you if you took some responsibility for the problem. You signed a document WITHOUT READING IT!
Wow...today I went to the store in Overland Park, KS and sales man tried all sort of tricks on me to purchase the product. Luckily I was not convinced with the product and my workout routine. Glad I didn't not purchase their product and saw this site.
HP
sounds like a bunch of *** artists. visit your LOCAL (by local i mean independently and locally OWNED i.e. not franchised) running/cycling/triathlon store
I want to help expose this business. Have you contacted BBB or D.A.?
Benthere,
A few of us are trying to expose Ideal Feet of Austin, but need help with a witness that either worked or was lied to as well. Do you know anyone or can you help with this process.
Cdcice13
Do they teach you to hide there no refund policy.There balance test they do Is there a trick to it.Do you tell the customer there are singing ideal feet no refund policy or what do you tell them.
this is a company that unfortunately cares about there pockets more than you.........or those that work for them. I had never worked in this line before.
In training i was informed on how to fit someone but the emphasis was on how there was no refund. The 2 people I worked w/ had compassion for those that came into the store. We were systematically fired..... one by one.
I am sorry for the people that i did sell to & I didn't mean any ill will.
Apparently I drank the juice too. opks
frfran,
I hope to help all of those who have been deceived to get your day in court and be compensated for your losses by Ideal Feet Inc.
Cdcice13
I am most disapointed. I am on a limited income & ideal feet supports are not working for me - they are are hurting.
I get the run around from "corporate" & no support from the store - other than "lets try this one" BBB u r reported.
Treat others as you would want to be treated!!!!!!!!!!!!!!! Return a phone call
Looking for more info about ideal feet of Austin scam.
To Tx horsegirl and benthere Would like to here more about your story.You can contack me at mkcice@***.net
Anonymous,
Can you provide more info!!! Need help to expose Ideal Feet of Austin!!! Enough is enough with their business practices, or if that is what you call it.
Thanks,
Cdcice13
This is crazy! And I'm sorry to say I bought into it and actually thought I was helping people until like mentioned before the people that actually care about helping people get fired one by one.
Money is all they care about and lying comes right from the top especially with the VP! I had to stop wearing mine all together because after months of "adjusting" I had even more pain and now have new issues I have been dealing with from the inserts.
Would like to get more info from you about ideal feet of Austin.
I received a letter saying they would give me a partial refund (after they already took 30% from the signed receipt). I didn't fill out the form because I wanted all of the rest of money.
I am still waiting for contact 8 months later. I call the store, email, leave voice mail. Nothing.
I've filed a complaint with BBB and they wouldn't respond to them either. Next step- small claims I guess.